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Frequently Asked Questions
What is Viper SmartStart?
SmartStart is the only vehicle security and remote start system that works with your iPhone. SmartStart is brought to you by Viper, the leader in vehicle security and remote start systems. With SmartStart, you can use your iPhone to pre-warm your car’s cabin in the winter, pre-cool it in the summer, lock and unlock your doors, arm and disarm your vehicle’s security system, open your trunk, and even find your car in a parking lot, all using your iPhone. Get more information on the SmartStart website at http://www.viper.com/SmartStart/iPhone/FAQ.aspx
What is an Immobilizer Bypass (Interface)?
An interface unit makes it possible to connect after-market electronics into a modern networked vehicle system. It also decreases the installation time in most cases. A car with an Immobilizer Interface has a coded ignition cylinder, meaning without the proper key, the vehicle will not start. The Immobilizer Interface will allow the vehicle to "see" the correct key, and start just like the key was in the car.
Why do I need an Interface Module?
In general, all modern vehicles now require some level of vehicle interface device. In 1995 automakers introduced vehicles that utilized integrated computer networks and security systems that centralized control of the vehicles engine and drive-train management and features. These devices can range in complexity and ease of installation but in general will save time with the installation by communicating directly with the vehicle on board computer system, as opposed to using multiple wired connections and relays. Your Authorized Directed Dealer or retailer can recommend the best Interface device required for your vehicle. Directed electronics recommends that all Interface devices be installed by a professional installer for optimum performance.
Where do I buy an Interface Module?
Directed Electronics products are sold through a nationwide network of dedicated Mobile Installation Experts Your local Directed Dealer can help identify the nature of your inquiry, and explain your available options.
I’ve lost or damaged my remote. How can I turn the alarm off and start my car?

You will first need to locate your system’s “valet switch”. It is a small, black, momentary button that is usually mounted in an accessible, but not obvious location towards the bottom of the driver’s side dash. A common location would be on the driver’s kick panel cover, or on the side of the center console (if the vehicle has one).

Once this switch is located you will need to put your key into the ignition cylinder and turn it to the “ON” or “RUN” position. The alarm will trigger again at this point. Immediately after turning the key to this position you will need to press and release the valet switch one time. About one second later the alarm should turn off. During installation the installer can program this button for anywhere between 1 to 5 presses, however most installers leave it at the factory default of one press. If one press does not work, repeat the process and try pressing the valet switch two times instead. Repeat the process up to five presses or until the system disarms.

If you are unable to locate the valet switch, or it seems to be inoperative, you will need to contact the shop that installed the system for you or you can also locate an authorized dealer on directed.com.

I need to purchase an additional/replacement remote. How can I do this and which one do I need?

There are three ways of identifying which remote you are looking for. On the back of your original remote there is sometimes an “RPN #”. This number should be three or four numerical digits followed by the letter(s) “v”, “p”, “x”, etc. This is usually found on newer Directed security systems.

On older Directed security systems you can determine which remote you have by identifying the last three numerical digits of the FCC ID #. On these systems you will usually find these numbers to be 471, 491, 465, etc. That is the part number of your remote.

Most remotes can be found in our online store at directedstore.com. You can also purchase remotes via any authorized dealer.

I need to temporarily override my alarm during service to my vehicle or because I do not have a remote for the system. How do I do this?

There are two methods of entering “valet mode”, which is a mode in which all alarm features are disabled, leaving only remote start or keyless features working (if applicable). The first method is to locate the “valet switch”, which is a small, black, momentary switch usually located towards the bottom of the dash on the driver’s side of the vehicle. After you have located this switch you will need to open the driver door, insert your key into the ignition cylinder and turn it to the “ON” or “RUN” position, then immediately turn it back off and remove the key. After removing the key, immediately press and release the valet switch 1 time. The LED on the dash should illuminate solid at this time, indicating that the system is in valet mode. To exit valet mode, simply repeat the process.

The second method of entering valet mode is only available on newer systems. This method has you open the driver door, then press the lock button, immediately followed by the unlock button, immediately followed by the lock button again. The LED will illuminate solid to indicate the vehicle is in valet mode. To exit this mode, simply repeat the process.

If neither the remote nor the valet switch is available, the vehicle will need to be towed to an authorized dealer for troubleshooting.

My alarm no longer chirps when I arm/disarm my car. My LED is also on solid on the dash. What happened?
You have inadvertently entered “valet mode”. Valet mode temporarily overrides all alarm functions. To exit this mode and allow the chirps to start working again please refer to the Directed Support Remote Guide.
Certain aspects of my system have stopped working, but my vehicle is still operable. What’s my next step?
At this point we would refer you to the original installation shop, or any other authorized dealer. We are unable to properly troubleshoot problems unless the dash has been opened up and there is a trained technician working on the system.
How do I replace the battery in my remote? How often should I replace it?

To replace the battery on older remotes you will need to locate a small, single screw on the back of the remote (these are usually black, 2-button remotes). Remove that screw and the case will separate in the middle exposing the circuit board/battery. These batteries are usually 12 volts, and are smaller than a AAA battery. Simply match the model number of the battery at your local drug store and replace.

On newer remotes there is no screw. There is a small notch in the seam of the two halves of the remote, usually towards the bottom of the remote. Take a flat blade screwdriver and gently pry the two halves apart using this notch. This will expose the circuit board and the battery. The battery on newer remotes is usually a CR2016, CR2032, etc. These batteries are about the size of a nickel.

You will want to replace the battery once every 12 months to ensure proper and reliable operation.

Does my new remote need to be programmed, and if so, how do I program it?
Yes, all remotes must be programmed before they will operate the system. Due to the volume of units that have been manufactured over the past 20 years, and the complexity of programming the remotes on some of those units, we recommend visiting the dealer that originally installed your system, or another authorized dealer in your area for remote programming.
How do I determine the model number of the system in my vehicle?
The model number of your specific system is available on the cover of the owner’s manual, and can sometimes be found on the original sales receipt. If neither of those documents is available, you will need to locate the control module underneath the dash and find the model number that is embossed into the plastic housing of the unit. This module is usually 3” x 5” with multiple wire harnesses plugged into it. This number is needed any time you call technical support.
* Please remember that any technical support information, whether oral or written is being provided free of charge on an “as is” basis, without any representation or warranty. Directed Electronics assumes no responsibility or liability resulting from improper installation, even in reliance upon this information.